Associate Director, NPS Content Planning

Key Responsibilities:

• Lead the enterprise content design, template creation, delivery process and pull-through to select NPS product teams by demonstrating a very strong understanding of patient services, including business processes, technology landscape, operational flows, program design, and operational challenges.
• Demonstrate deep understanding of the patient services landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, con-sent / opt-outs, and ongoing refill management solutions, for all product archetypes.
• Single point of accountability for content design, mapping, performance, inventory, and budget of all NPS enterprise content / templates, including start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials, etc. in partnership with select NPS product teams
• Partner with Director, Content Design & Standards to conduct scalable user research and testing to help understand how internal & external users inter-act with and feel about our content design at the select NPS product level.
• Support ED Content Planning & Standards with managing department budget and re-sourcing including third-party agencies, relationships, and deliverables; Creatively solve for missing information using internal and external sources.
• Support the ED Content Planning & Execution with increasing awareness and expertise of experience design best practices, standards and methods leading to more effective business management.

Essential Requirements:

Education: Bachelor’s degree required; MBA preferred

Experience:

• 4+ years of pharmaceutical, biotech or healthcare industry
• Minimum of 2 years of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBs
• Demonstrated understanding within the Patient services technology landscape.
• Product management experience in delivering customer service experience by leveraging omni-channel technologies.
• Demonstrated ability to design, develop, and deliver content and template to patients and customers.
• Business acumen - ability to link multiple insights across brands and channels to generate insights, prioritize business questions and develop effective recommendations.
• Demonstrated partnering and influencing skills, stakeholder management, project management, people management.

Legal Disclaimer/Country specific legal requirement: The pay range for this position at commencement of employment is expected to be between $132,300 and $245,700/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.